A short page, because the arrangement itself is short. Payment covers a month before the month begins, stopping is possible at any point, and whatever has been settled already runs its course. What that means in the situations where people want detail is set out below.
Chart corrected 28 August 2026Every code here is a monthly subscription settled ahead of time. On cancellation the service carries on until whatever you have already paid for expires, then it ends. A part month never gets split, and departure carries no penalty.
Cancel from the chart room, or by writing. Provisioning ceases once the settled period expires, at which point agents come off and cloud connections get withdrawn. Ask ahead of that date and we will help you take copies of anything of yours sitting inside a platform we operate.
Vendor licences sitting under these lines are purchased monthly, and nobody refunds them to us when a customer departs on the eleventh. Splitting the month on your side would mean either swallowing that or lifting everybody's rate quietly to cover it. Keeping the rate low and the month whole is the more honest arrangement of the two.
Should a charge look wrong, put a message to us before anything else. Almost every instance turns out to be a quantity that shifted or a renewal landing earlier than expected, and either takes minutes to correct. Raising a chargeback suspends the account automatically while the bank does its work, which generally means somebody's security goes dark over a question one short message would have settled.
Lines and quantities can be moved either way from the chart room, or by asking us to move them. Anything added is charged pro rata immediately. Anything reduced applies from the following renewal. No term commitment exists anywhere in this arrangement, so no exit fee exists either.